No one likes the idea of colleagues arguing in the workplace, but it does happen and can often lead to bigger problems if not resolved.
So how do you manage conflict at work?
Start by working out who is causing the issue and why, it could just be a clash of personalities or someone bringing personal issues to work. Conflict between work colleagues can often lead to accusations of bullying or harassment.
A good way to manage conflict between members of staff is to separate them and have a private word with each individual. This would be classed as the informal stage, if the incident was more serious it would be best to move to the formal stage. The formal stage would be where the manager or senior member of staff has to follow internal procedures.
To learn more about managing conflict visit our website where you can complete our online Managing Conflict course